Refund Policy
At Nōfu no zō International, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions for returning products and obtaining a refund. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. Please note that perishable goods, such as food, cannot be returned unless they are defective or damaged upon arrival.
Return Process
• Contact Us: Before returning an item, please contact our customer service team at info@mynozo.com within 6 Hours of receiving your order. Provide your order number, details of the product, and the reason for the return.
• Authorization: Upon approval, we will provide you with a return authorization number and instructions on how to return the item.
• Shipping: You will be responsible for paying the shipping costs for returning the item unless the return is due to our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refund Process
Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a 7 working days.
Partial Refunds
In certain situations, only partial refunds are granted (if applicable):
• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Items returned more than 12 Hours after delivery.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
• Check Your Bank Account: There may be some processing time before a refund is posted.
• Contact Your Credit Card Company: It may take some time before your refund is officially posted.
• Contact Your Bank: There is often some processing time before a refund is posted.
Exchanges & Sales Items
We offer exchanges for items that are defective or damaged. If you need to exchange a product for the same item, please email us with your order number and a description of the issue. Please note that only regular-priced items are eligible for a refund; sale items cannot be refunded.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes through our website or other communication channels. If you have any questions or concerns about this Privacy Policy, contact us here.