Return Guidelines

At Nōfu no zō International, we strive to provide our customers with the highest quality products and excellent service. Please review our return policy for perishable food products:

•  Eligibility: Perishable food products are eligible for return or exchange only if they are defective or spoiled upon delivery.

•  Notification: Customers must notify us of any issues with perishable items within 4 hours of delivery. Notification should be made via email at info@mynozo.com or phone at +91-9023344556, including details of the issue, order number, and supporting evidence such as photographs.

•  Return Window: The return or exchange request for perishable items must be made within 4 hours of delivery. Requests made after this period may not be accepted.

•  Condition of Return: Perishable items must be in their original packaging, unopened, and in the same condition as received. Returns or exchanges will not be accepted for perishable items if the customer simply changes their mind or mishandles the products after delivery.

•  Refund Process: Upon approval of the return or exchange request, refunds for perishable items will be issued via the original payment method or store credit, depending on the customer’s preference. Customers may be responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect item shipped, defective product).

•  Exclusions and Non-Returnable Items: Certain perishable products may be non-returnable due to health and safety regulations. These items will be clearly marked as such on our website or during the checkout process.

•  Discretion: We reserve the right to refuse returns or exchanges of perishable items if the conditions outlined above are not met or if there is evidence of tampering, mishandling, or misuse of the products.

•  Contact Information: For any questions or concerns regarding the return of perishable food products, customers can contact our customer service team at info@mynozo.com or +91-9023344556.

By making a purchase on our platform, you agree to abide by these terms and conditions regarding the return of perishable food products.